Roalcana's refund policy

All of our products are subscriptions to download digital software, delivered instantly once a payment has been received via PayPal. Before purchasing a subscription we ask that you check that your server meets the minimum technical requirements for a Joomla! 1.5 installation - your failure to perform this check is not a valid reason for requesting a refund. All our subscription sales are final and no refunds will be given except as detailed in the section below entitled "Our money-back guarantee".

If you have found a bug

Should you find a bug in any of our software, please report it in our support forum. Depending on the severity of the bug we will either fix it in the next version or we will issue a patch to resolve the bug. Finding a bug is not a reason to request a refund.

If is not what I need

Under no circumstances we will provide refunds on "your software is not what I need" basis, if you just change your mind or choose not to use our product, or if you subsequently decide that our product does not suit your needs.

If you are uncertain of a specific feature, please ask a presale question.

Our money-back guarantee

We do however understand that it is impossible for us to test our software on every platform and every configuration it may encounter on other servers. If you are unable to get our software up and running on 1 (one) of your websites (commercially hosted) in the first 7 days after purchase, please contact us and we will try to get our software to work on your server. If the sever meets the technical requirements for the Joomla! version you have installed and we fail to achieve this we will happily give you a refund or exchange the product for a new one. You will need to provide us with full remote access to your FTP, MySQL and Joomla Admin consoles in order for us to debug and install the software, if you cant give us this access then we will not be able to give you a refund.

Handling of any refunds

Where refunds are made, they will only be issued to the same email address & account as originally used to make the purchase.

Please read our Refund Policy in order to know the details of our Money Back Guarantee
Please read our Refund Policy
in order to know the details of our Money Back Guarantee

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